Frequently asked questions:

     Here are some tips and answers to some commonly asked questions. The answers apply to both the new Power Edition and the Classic Edition of Worship Him unless stated otherwise. If you can't find your answer here, feel free to email us at: support@worship-him.com. You will receive a prompt reply (usually within 24 hours) from the most qualified expert possible: the software's creator. Or, click here for additional contact information.


If you get a message about not having the DOT NET 4.0 framework when you install or try to run Worship Him Power Edition:

Go to: http://www.microsoft.com/net/download and click the '.Net framework 4 Client Profile' link. It's the first link under '.NET 4' 'For the desktop'. Then follow the web-installer prompts.

If you need to install onto a computer that doesn't have internet access, go to the same page on an internet connected computer and click the '.NET Framework 4 Client Profile for x86 & x64 ›' link. Select your language, and click 'Download' to download the file. Save the downloaded file to a memory stick and take it to the other computer and run it.

Supported Windows versions:

Worship Him Power Edition:
Windows Vista Premium or higher, and Windows Seven Premium or higher fully supported.
Windows XP and basic versions of Windows Vista and Seven supported, but not recommended for the projection computer. Video backgrounds with fade transitions will not work properly under Windows XP or Basic versions of Windows Vista and Windows Seven.

Worship Him classic Edition:
Windows XP, Vista, and Windows Seven fully supported.
Worship Him automatically deactivates 'Aero' desktop enhancements under Windows Vista and Windows seven for compatibility.

System hardware requirements:

Worship Him Power Edition minimum hardware requirements:
2 GHZ core2 Duo (or AMD equivalent) processor, 2 GB ram.
Either a laptop computer, or a desktop computer with at least 2 video cards or single card with 2 monitor outputs (for dual monitor).

Worship Him Power Edition recommended hardware:
3 GHZ core2 Duo (or AMD equivalent) processor, 4 GB ram. I5 or I7 processor recommended if more than three feeds will be used.
Either a laptop computer, or a desktop computer with at least 2 video cards or single card with 2 monitor outputs (for dual monitor). Additional video cards and/or monitor outputs required for additional feeds (up to five supported).

Worship Him Classic Edition minimum hardware requirements:
1GHZ processor or higher
1 GB system ram

Worship Him Classic Edition recommended hardware:
2Ghz processor or higher, 2 Gigs system ram or more
Either a laptop computer, or a desktop computer with 2 video cards or single card with 2 outputs (for dual monitor).


Recommended video cards/integrated graphics:
Good graphics performance is required for video backgrounds and smooth transitions. ATI/Radeon based graphics cards and integrated chipsets are the most highly recommended. Nvidia/Geoforce also work well. These manufacturers make graphics cards and chipsets primarily for computer gaming, and as a result are also excellent for presentation software. Intel graphics are not as highly recommended. In desktop computers, a separate graphics card is usually better than having the graphics integrated onto the motherboard. Integrated graphics often share ram with the system ram, and are budget-quality when it comes to speed, performance, and feature support.

General questions:

Does the Power Edition upgrade the previous (now called Classic Edition) version?

Answer: No. The Power Edition installs to a different folder and the Power Edition and the Classic Edition can both be installed on the same computer at the same time. To import your songs from the classic edition select 'Import songs from another Worship Him song file' from the Power Edition's File menu.


Does Worship Him come with a site license?

Answer: Yes. Click here for the site license details.



If I purchase the Power Edition Can I also use the Classic edition on my older computers?

Answer: Yes. If you upgraded from the Classic Edition just continue using your current Classic Edition license. If you purchased the Power Edition email sales@worship-him.com and we will send you the full Classic Edition download link and registration key. Note that this is not another site license. You cannot use the Power Edition at one location and the Classic Edition at another location. The Classic Edition can only be used under the same terms as your Power Edition license.


Does Worship Him support wide screen and High definition video formats?

Answer: Yes it does. Worship Him will automatically fit whatever is being projected to the Windows desktop resolution used for the projection display. HD video clips or backgrounds will display at whatever your projection display's resolution is set at. 3X4 still backgrounds are automatically stretched to fill a 16X9 display. If you are running Windows Vista or higher 3:4 videos will also automatically be stretched to the 6:9 screen. In Windows XP in the Classic Edition of Worship Him you have to change a setting in the video playback window so 3:4 videos are stretched to fill a 6:9 screen. (Change the 'Video playback method' from 'Windows media player' to 'Directx'.)  The backgrounds that come with Worship Him are in 3:4 format but they are mostly nature scenes or abstract art and they look fine stretched to 16:9. Note that your computer's video card must support and be set to the 16:9 resolution that the projector requires.


What songs come with the full version?

Answer: The full version comes with a song database file of over 700 public domain hymns. Click here for a list.


How do I access the 700+ public domain hymns?

Answer Classic Edition:  After installing the full version: In the Add/edit window's menu select 'File' then 'Import songs from another WH song database file'. Then select the 'Public Domain 700.mdb' file and click the 'Open' button. A window will appear with the 700+ songs on the left, and the songs in your current song file on the right. Select the songs you want to add to your song file, then click the 'Import' button. If you want to add all of the songs click the the 'Select new' button to select all of the songs in the 700+ song file that aren't already in your current song file. Then click 'Import'.
     If the 'PublicDomain700' song file is not there make sure the folder that the file-selection window is set to is the 'Worship Him\data' folder located in the 'Public documents' folder. Also make sure you've installed the Worship Him Power Edition from the full-version download link provided in the purchase-receipt email or CD.

Answer Power Edition: Select 'File' then 'Import songs from another WH song database file' from the menu. Then select the 'Public Domain 700.mdb' file and click the 'Open' button. A window will appear with the 700+ songs on the left, and the songs in your current song file on the right. Select the songs you want to add to your song file, then click the 'Import' button. If you want to add all of the songs click the 'Select new' buttons to select all of the songs in the 700+ song file that aren't already in your current song file, then click 'Import'.
     If the 'PublicDomain700' song file is not there make sure the folder that the file-selection window is set to is the 'Worship Him Power Edition\data' folder located in the 'Public documents' folder. Also make sure you've installed the Worship Him Power Edition from the full-version download link provided in the purchase-receipt email or CD.


What is your upgrade policy?

Answer: We do reserve the right to charge for upgrades. However it has been our practice to provide bug fix and minor upgrades for free. We plan to continue with that practice for the foreseeable future. We have provided numerous major upgrades for free, and will likely provide more but we we make no promises about free major upgrades.

Multiple monitors:

1) How do I get multiple monitors to work? Or Why does the projector display the Worship Him control window (same thing as the operator's display)?

Multiple monitors is a Windows feature that allows a computer to have more than one monitor/display. Of course this means the computer must have two or more monitor outputs. Most laptops have this capability with their built-in display as one monitor and the capability to use their VGA connector for a second monitor. On the other hand, a desktop computer needs to be equipped with a dual-monitor capable video card, or two separate video cards. (You will see at least two VGA, DVI, or HDMI monitor connectors on the back of the computer.) The easiest way to add multiple monitor capability to a desktop computer is to install a new video card with multiple-monitor outputs. Most common are the Nvidia/Geoforce or Radeon based cards. Installation should be done by a professional or someone with experience assembling or upgrading computers. Once a Windows computer is setup with multiple monitors you will be able to view a different program in each monitor simultaneously. Worship Him is designed to use multiple monitors to supply the image to a video projector independently of the operator's screen. If present Worship Him can also use a third monitor output to provide a second projector display to be used as a choir/worship team feed, or a second-language projector feed.

Enabling multiple monitors:
Note: A computer that does not have dual monitor's setup properly will show the same image on both the projector and the computer screen.

1) Start with the computer turned off.
2) Plug in the projector’s VGA cable to the external VGA port on the back of the laptop, or second monitor VGA or DVI connector on the back of the desktop computer.
3) Turn on the computer and wait for Windows to finish loading.
4) Windows XP and below:  Right-click on an empty part of the windows desktop and select ‘Properties’. The ‘Display properties’ window will appear. Select the ‘Settings’ tab at the top.
Windows Vista: Right-click on an empty part of the windows desktop and select 'Personalize' then click 'Display settings'.
Windows 7: Right-click on an empty part of the windows desktop and select 'Screen resolution'.
5) You should see a picture with two monitors shown  (or more if you computer has them) – one with a ‘1’ in it and the other with a ‘2’ in it. Click on the ‘2’ monitor and put a check in the box labeled ‘Extend my windows desktop onto this monitor’. Also, with monitor 2 still selected, look for a box that says 'This is my main monitor' or 'Use this device as my primary monitor' and make sure it is NOT checked, then click ‘OK’. Repeat for each additional monitor (3,4,etc) if any.
6) Run Worship Him. If Worship Him should now automatically detect and use your additional monitors.

If you saw only one monitor in step 5: Either the computer does not support multiple monitors or there is a setting somewhere that needs to be changed to enable the second monitor. Look for a monitor/displays setting that has the word 'Extend' in it. Also some computers automatically disable the second monitor if nothing is plugged into it when the computer is turned on, so it's always a good idea to plug the projector in before you turn the computer on.

Video and audio playback:

No audio when playing video or audio clips
While playing the video or audio clip in Worship Him, click the speaker icon in the Windows system tray (near where it shows the time) and in the mini-volume window click 'Mixer'. Then in the mixer window look for the volume slider that's all the way down and put it up to full.. it should work OK now, and still allow you to control the volume from the Worship Him video or audio player window.

Video backgrounds only show for an instant then go black (Classic Edition only):
Windows Vista: In the Worship Time window, select 'Options' and make sure 'Disable Vista Aero' is checked.
Otherwise, the most likely cause is a video card driver issue. Try checking your video card or computer manufacturer’s website support page for updated video drivers, and download and install them if there are. If that doesn’t solve it, try reducing the resolution and/or colors setting of the second monitor in Window’s display settings.

The problem could also be caused by any unusual codecs installed. Video editing or video conversion software may install codecs that are incompatible with Worship Him’s text over video features. Also codecs that have been added to enable playback of certain video files. Uninstalling these codecs may be required for Worship Him’s text over video feature to work, but also may break your ability to play certain video files or use some video editing or conversion programs. We have found the Klite codec pack to be very compatible with Worship Him, and it's available for free. See the DVD player topic below for download and installation instructions.

Finally, some video cards or integrated graphics just don't support Worship Him's text over video. Intel chipset based video cards sometimes do not work. All of the ATI/Radeon and Nvidia/Geoforce cards and integrated graphics that we've tested have worked fine.


Some video formats wont play, - including Flash .FLV files
Follow the instructions for installing the Klite codec pack in the DVD help topic below. Also, if you're running the classic version of Worship Him, upgrade to version 4.31 or higher for complete drag-drop and browsing support for .FLV flash video files.

DVD Player:

No audio or you get an error message when you try to use the DVD player:

Answer: This is caused by the lack of a compatible renderer or codec. We have tested the Klite codec pack version 7.70 and found it to be compatible with Worship Him. It can be downloaded free from: Klite codec pack download

Windows Vista and Windows 7 users should be logged in as an administrator, not a limited user. Install the Klite codec pack using "Advanced install' in the first step and in the 'Select components' step scroll down to the 'MPEG2, DVD' selection and select the 'DScaler5' codec. On all of the other sections you can just click 'Next' using the default settings. This is all that's required for Windows XP. Windows Vista and Windows 7 users follow the remaining steps below.

Windows Vista users continue here:
We now have a compatible codec installed, but before it can work we need to disable the non-compatible Microsoft codec. To do this you'll need to download another small utility. You can download it from here: Download Installed Codec.zip It is a zip file. Save it to your Desktop. On most computers it will look and behave like a folder. Double-click it to open it and drag + drop the file 'installedcodec.exe' to your Windows desktop. Double-click  installedcodec.exe to run it. Then in the Installed codec window find the codec named 'Microsoft MPEG-1/DD audio decoder', right-click it and select 'Disable'. Also right-click and disable the 'Microsoft MPEG-2 Video Decoder'. Close and re-start Worship Him.
That's it! You should now have audio in Worship Him's DVD player.

Windows 7 users continue here:
Run the 'Win7DSFilterTweaker' tool. To run it click the Windows Start button and select 'All programs', 'Klite codec pack', 'Tools', then 'Win7DSFilterTweaker'. Click the 'Tweaks' button in the Win7DSFilterTweaker window. In the 'Windows 7 Tweaks' window put a check next to 'Disable Microsoft DTV-DVD Audio Decoder' and 'Disable Microsoft DTV-DVD Video Decoder' then click 'Apply and close'. Close and re-start Worship Him.
That's it! You should now have audio in Worship Him's DVD player.

PowerPoint:

If the Worship Him window keeps popping up in front of PowerPoint by itself (Classic version only): This happens when Worship Him is showing something with a video background. Clear the Worship Him display by clicking the black 'Clear all' button before returning to PowerPoint and this won't happen.
 
  
  If you click on Worship Him while a PowerPoint show is running (Classic version only): The Worship Him projector display window will come up on top of and hide the PowerPoint display window. If you need to do something in Worship Him while keeping the PowerPoint display showing on the projector, click the red 'Projector window on/off' button just to the left of the mini-projector display in Worship Him's main window.

 

Other products from Freedom Software: Joel's Journal. A computerized dream and vision journal for Christians.