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Frequently asked questions:
Here are some tips and answers to some commonly asked questions.
The answers apply to both the new Power Edition and the Classic
Edition of Worship Him unless stated otherwise. If you can't
find your answer here, feel free to email us at:
support@worship-him.com. You will receive
a prompt reply (usually within 24 hours) from the most qualified expert
possible: the software's creator. Or,
click here for additional contact
information.
If you get a message about not having
the DOT NET 4.0 framework when you install or try to run Worship
Him Power Edition:
Go to:
http://www.microsoft.com/net/download
and
click the '.Net framework 4 Client
Profile' link. It's the first link under '.NET 4' 'For the
desktop'. Then follow the web-installer prompts.
If you need to install onto a computer that doesn't have
internet access, go to the same page on an internet connected
computer and click the '.NET
Framework 4 Client Profile for x86 & x64
›' link. Select your language, and
click 'Download' to download the file. Save the downloaded file
to a memory stick and take it to the other computer and run it.

Supported Windows
versions:
Worship Him Power Edition:
Windows Vista Premium or
higher, and Windows Seven Premium or higher fully supported.
Windows XP and basic versions
of Windows Vista and Seven supported, but not recommended for the projection
computer. Video backgrounds with fade transitions will not work
properly
under Windows XP or Basic versions of Windows Vista and Windows
Seven.
Worship Him classic
Edition:
Windows XP, Vista, and Windows
Seven fully supported.
Worship Him
automatically deactivates 'Aero' desktop enhancements under
Windows Vista and Windows seven for compatibility.

System
hardware requirements:
Worship
Him Power Edition
minimum hardware requirements:
2 GHZ core2 Duo (or AMD equivalent) processor,
2 GB ram.
Either a laptop computer, or a desktop computer with
at least 2 video cards or single card with 2 monitor outputs (for dual monitor).
Worship
Him Power Edition recommended hardware:
3 GHZ core2 Duo (or AMD equivalent) processor, 4 GB ram.
I5 or I7 processor recommended if more than three
feeds will be used.
Either a laptop computer, or a desktop computer with
at least 2 video cards or single card with 2 monitor outputs (for dual monitor).
Additional video cards and/or monitor outputs required for
additional feeds (up to five supported).
Worship
Him Classic Edition
minimum hardware
requirements:
1GHZ processor or higher
1 GB system ram
Worship
Him Classic Edition recommended hardware:
2Ghz processor or higher,
2 Gigs system ram or more
Either a laptop computer, or a desktop computer with
2 video cards or single card with 2 outputs (for dual monitor).
Recommended video cards/integrated graphics:
Good graphics performance is required for video backgrounds and
smooth transitions. ATI/Radeon based graphics cards and
integrated chipsets are the most highly recommended.
Nvidia/Geoforce also work well. These manufacturers make
graphics cards and chipsets primarily for computer gaming, and
as a result are also excellent for presentation software. Intel
graphics are not as highly recommended. In desktop computers, a separate graphics
card is usually better than having the graphics integrated onto the
motherboard. Integrated graphics often share ram with the system ram, and
are budget-quality when it comes to speed, performance, and feature
support.

General
questions:
Does the Power Edition upgrade the previous (now called Classic
Edition) version?
Answer:
No. The Power Edition installs to a
different folder and the Power Edition and the Classic Edition
can both be installed on the same computer at the same time. To import your songs from the classic edition
select 'Import songs from another Worship Him song file' from
the Power Edition's File menu.
Does
Worship Him come with a site license?
Answer: Yes.
Click here for the site license details.
If I purchase the Power Edition Can I also use the Classic
edition on my older computers?
Answer:
Yes. If you upgraded from the
Classic Edition just continue using your current Classic Edition
license. If you purchased the Power Edition email
sales@worship-him.com
and we will send you the full
Classic Edition download link and registration key. Note that this is
not another site license. You cannot use the Power Edition at
one location and the Classic Edition at another location. The
Classic Edition can only be used under the same terms as your
Power Edition license.
Does Worship Him support
wide screen and High definition video formats?
Answer: Yes it does. Worship Him will automatically fit
whatever is being projected to the Windows desktop resolution used for the
projection display. HD video clips or backgrounds will display
at whatever your projection display's resolution is set at. 3X4 still backgrounds are automatically
stretched to fill a 16X9 display. If you are running Windows Vista or
higher 3:4 videos will also automatically be
stretched to the 6:9 screen. In Windows XP in the Classic Edition of Worship
Him you have to change a setting
in the video playback window so 3:4 videos are stretched to fill a 6:9
screen. (Change the 'Video playback method' from 'Windows media player'
to 'Directx'.) The backgrounds that come with Worship Him are in 3:4
format but they are mostly nature scenes or abstract art and
they look fine stretched to 16:9. Note that your computer's
video card must support and be set to the 16:9 resolution that
the projector requires.
What songs come with the full version?
Answer: The full version comes with a song database file of over 700 public
domain hymns. Click here for a list.
How do I access the
700+ public domain hymns?
Answer Classic Edition:
After installing the full version: In the Add/edit window's menu select
'File' then 'Import songs from another WH song database file'.
Then select the 'Public Domain 700.mdb' file and click the
'Open' button. A window will appear with the 700+ songs on the
left, and the songs in your current song file on the right.
Select the songs you want to add to your song file, then click
the 'Import' button. If you want to add all of the songs click
the the 'Select
new' button to select all of the songs in the 700+ song file
that aren't already in your current song file. Then click
'Import'.
If the 'PublicDomain700' song file is not there make sure the
folder that the file-selection window is set to is the 'Worship
Him\data' folder located in the 'Public documents' folder. Also
make sure you've installed the Worship Him Power Edition from
the full-version download link provided in the purchase-receipt
email or CD.
Answer Power Edition: Select
'File' then 'Import songs from another WH song database file'
from the menu. Then select the 'Public Domain 700.mdb' file and
click the 'Open' button. A window will appear with the 700+
songs on the left, and the songs in your current song file on
the right. Select the songs you want to add to your song file,
then click the 'Import' button. If you want to add all of the
songs click the 'Select new' buttons to select all of the songs
in the 700+ song file that aren't already in your current song
file, then click 'Import'.
If the 'PublicDomain700' song file is not there make sure the
folder that the file-selection window is set to is the 'Worship
Him Power Edition\data' folder located in the 'Public documents'
folder. Also make sure you've installed the Worship Him Power
Edition from the full-version download link provided in the
purchase-receipt email or CD.
What is your upgrade policy?
Answer: We do reserve the right to charge for upgrades.
However it has been our practice to provide bug fix and minor upgrades
for free. We plan to continue with that practice for the
foreseeable future. We have provided numerous major upgrades for
free, and will likely provide more but we we make no promises
about free major upgrades.

Multiple monitors:
1) How do I get multiple monitors to work?
Or Why does the projector display the Worship Him control window
(same thing as the operator's display)?
Multiple monitors is a Windows feature that
allows a computer to have more than one monitor/display. Of
course this means the computer must have two or more monitor
outputs. Most laptops have this capability with their built-in
display as one monitor and the capability to use their VGA
connector for a second monitor. On the other hand, a desktop
computer needs to be equipped with a dual-monitor capable video
card, or two separate video cards. (You will see at least two
VGA, DVI, or HDMI monitor connectors on the back of the
computer.) The easiest way to add multiple monitor capability to
a desktop computer is to install a new video card with
multiple-monitor outputs. Most common are the Nvidia/Geoforce or
Radeon based cards. Installation should be done by a
professional or someone with experience assembling or upgrading
computers. Once a Windows computer is setup with multiple
monitors you will be able to view a different program in each
monitor simultaneously. Worship Him is designed to use multiple
monitors to supply the image to a video projector independently
of the operator's screen. If present Worship Him can also use a
third monitor output to provide a second projector display to be
used as a choir/worship team feed, or a second-language
projector feed.
Enabling multiple monitors:
Note: A computer that does not have dual monitor's setup
properly will show the same image on both the projector and the
computer screen.
1) Start with the computer turned off.
2) Plug in the projector’s VGA cable
to the external VGA port on the back of the laptop, or second
monitor VGA or DVI connector on the back of the desktop
computer.
3) Turn on the computer and wait for
Windows to finish loading.
4) Windows XP and below:
Right-click on an empty part of the windows desktop and select
‘Properties’. The ‘Display properties’ window will appear.
Select the ‘Settings’ tab at the top.
Windows Vista: Right-click on an empty part of the
windows desktop and select 'Personalize' then click 'Display
settings'.
Windows 7: Right-click on an empty part of the windows
desktop and select 'Screen resolution'.
5) You should see a picture with two
monitors shown (or more if you computer has them) – one with a ‘1’ in it and the other with a ‘2’
in it. Click on the ‘2’ monitor and put a check in the box
labeled ‘Extend my windows desktop onto this monitor’. Also,
with monitor 2 still selected, look for a box that says 'This is
my main monitor' or 'Use this device as my primary monitor' and
make sure it is NOT checked, then click ‘OK’. Repeat for each
additional monitor (3,4,etc) if any.
6) Run Worship Him. If Worship Him
should now automatically detect and use your additional
monitors.
If you saw only one monitor in step 5: Either the
computer does not support multiple monitors or there is a
setting somewhere that needs to be changed to enable the second
monitor. Look for a monitor/displays setting that has the word
'Extend' in it. Also some computers automatically disable the
second monitor if nothing is plugged into it when the computer
is turned on, so it's always a good idea to plug the projector
in before you turn the computer on.

Video and audio playback:
No audio
when playing video or audio clips
While playing the video
or audio clip in Worship Him, click the speaker icon in the Windows system tray
(near where it shows the time) and in the mini-volume window
click 'Mixer'. Then in the mixer window look for the volume
slider that's all the way down and put it up to full.. it should
work OK now, and still allow you to control the volume from the
Worship Him video or audio player window.
Video backgrounds
only show for an instant then go black (Classic Edition only):
Windows Vista: In the Worship Time window, select 'Options' and
make sure 'Disable Vista Aero' is checked.
Otherwise, the most likely cause is a video card driver issue.
Try checking your video card or computer manufacturer’s website
support page for updated video drivers, and download and install
them if there are. If that doesn’t solve it, try reducing the
resolution and/or colors setting of the second monitor in
Window’s display settings.
The problem could also be caused by any unusual codecs
installed. Video editing or video conversion software may
install codecs that are incompatible with Worship Him’s text
over video features. Also codecs that have been added to enable
playback of certain video files. Uninstalling these codecs may
be required for Worship Him’s text over video feature to work,
but also may break your ability to play certain video files or
use some video editing or conversion programs. We have found the
Klite codec pack to be very compatible with Worship Him, and
it's available for free. See the DVD player topic below for
download and installation instructions.
Finally, some video cards or integrated graphics just don't
support Worship Him's text over video. Intel chipset based video
cards sometimes do not work. All of the ATI/Radeon and
Nvidia/Geoforce cards and integrated graphics that we've tested
have worked fine.
Some video formats wont play, - including Flash .FLV files
Follow the instructions for installing the Klite codec pack in
the DVD help topic below. Also, if you're running the classic
version of Worship Him, upgrade to version 4.31 or higher
for complete drag-drop and browsing support for .FLV flash video
files.

DVD Player:
No audio or you get an error message when
you try to use the DVD player:
Answer: This is caused by the
lack of a compatible renderer or codec. We have tested the Klite
codec pack version 7.70 and found it to be compatible with Worship Him. It
can be downloaded free from:
Klite codec pack download
Windows Vista and Windows
7 users should be logged in as an administrator, not a limited
user. Install the Klite
codec pack using "Advanced install' in the first step and in the 'Select components'
step scroll down to the
'MPEG2, DVD' selection and select the
'DScaler5' codec. On all of the other sections you can just
click 'Next' using the default settings. This is all that's required for Windows XP.
Windows Vista and Windows 7 users follow the remaining steps
below.
Windows Vista users continue here:
We now have a compatible codec installed, but before it can work
we need to disable the non-compatible Microsoft codec. To do
this you'll need to download another small utility. You can
download it from here:
Download
Installed
Codec.zip
It is a zip file. Save it to your Desktop. On most computers it
will look and behave like a folder. Double-click it to open it
and drag + drop the file 'installedcodec.exe' to your Windows
desktop. Double-click installedcodec.exe to run it. Then
in the Installed codec window find the codec named 'Microsoft
MPEG-1/DD audio decoder', right-click it and select 'Disable'.
Also right-click and disable the 'Microsoft MPEG-2 Video
Decoder'. Close and re-start Worship Him.
That's it! You should now have audio in Worship Him's DVD
player.
Windows 7 users continue here:
Run the 'Win7DSFilterTweaker' tool. To run it click the Windows
Start button and select 'All programs', 'Klite codec pack',
'Tools', then 'Win7DSFilterTweaker'. Click the 'Tweaks' button
in the Win7DSFilterTweaker window. In the 'Windows 7 Tweaks' window put a check next to 'Disable
Microsoft DTV-DVD Audio Decoder' and 'Disable Microsoft DTV-DVD
Video Decoder' then click 'Apply and close'. Close and re-start
Worship Him.
That's it! You should now have audio in Worship Him's DVD
player.

PowerPoint:
If the Worship Him window keeps popping up in front of
PowerPoint by itself (Classic version only): This happens
when Worship Him is showing something with a video background.
Clear the Worship Him display by clicking the black 'Clear all'
button before returning to PowerPoint and this won't happen.
If you click on Worship Him while a PowerPoint show is
running
(Classic version only):
The Worship Him projector display window will come up on top of
and hide the PowerPoint display window. If you need to do
something in Worship Him while keeping the PowerPoint display
showing on the projector, click the red 'Projector window
on/off' button just to the left of the mini-projector display in
Worship Him's main window.
Other products from Freedom Software:
Joel's Journal. A computerized dream and vision
journal for Christians.
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