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Frequently asked questions:
Here are some tips and answers to some commonly asked questions. If you can't
find your answer here, then feel free to email us at:
support@worship-him.com. You will receive
a prompt reply (usually within 24 hours) from the most qualified expert
possible: the software's creator. Or,
click here for additional contact
information.
Worship Him system requirements
Windows
Vista:
1) Does Worship Him
support Windows Vista?
Answer: Yes. Worship Him version 3.7 and
above is fully
compatible with Windows Vista.
General:
1)
What songs come with the full version?
Answer: The full version comes with a song database file of over 700 public
domain hymns. Click here for a list.
2) How do I access the
700+ public domain hymns?
Answer:
After installing the full version: In the Add/edit window's menu select
'File' then 'Import songs from another WH song database file'.
Then, select 'Public Domain 700.mdb' from the list. A window
will appear with the 700+ songs on the left, and the songs in
your current song file on the right. Select the songs you want
to add to your song file, then click the 'Go' button. If you
want to add all of the songs, I recommend you use the 'Select
new' buttons to select all of the songs in the 700+ song file
that aren't already in your current song file.
3) What is your upgrade policy?
Answer: Upgrades that consist primarily of bug fixes and minor features
and enhancements are always free. However, we might charge for an upgrade when enough
major enhancements have been added to warrant an increase in the price of the product.
Installation:
1) During installation, of the Full version patch with the British
English dictionary I get the message: "The existing file is newer than the one setup
is trying to install. It is recommended that you keep the existing file. Do you want to
keep the existing file?" for the file ChadoSpellText.ocx. Should I click Yes or No?
Answer: Click No. This will let setup install the older (British English) file.
If you don't, the spell check dictionary will not be changed.
Multiple monitors:
1) Why can't I select monitor #2 in the Projector
setups window?
Answer: The Windows multiple monitors feature
is not
setup properly. To check this, right-click on an empty part of your Windows desktop, and
Windows XP: select 'Properties', Windows Vista: Select 'Personalize'. Then click the 'Settings' tab at the top of the properties page
(Windows XP only).
There should be a picture of two monitors labeled one and two. If you see only one, then
your computer is not equipped with multiple monitor support. If you see a picture with two monitors,
follow the instructions below under "How do I get multiple monitors to work?".
2) How do I get multiple monitors to work?
Answer:
If your computer supports dual monitors:
1) Start with the computer turned off.
2) Plug in the projector’s VGA cable to the external VGA port on the back of
the laptop, or second monitor VGA port on the back of the desktop computer.
3) Turn on the computer and wait for Windows to finish loading.
4) Windows XP and below: Right-click on an empty part of the windows
desktop and select ‘Properties’. The ‘Display properties’ window will
appear. Select the ‘Settings’ tab at the top.
Windows Vista: Right-click on an empty part of the windows desktop
and select 'Personalize' then click 'Display settings'.
5) You should see a picture with two monitors shown – one with a ‘1’ in it
and the other with a ‘2’ in it. Click on the ‘2’ monitor and put a check in
the box labeled ‘Extend my windows desktop onto this monitor’ and click
‘OK’.
6) Run Worship Him. If Worship Him does not automatically detect and use the
second monitor proceed to step 7, otherwise you’re done!
7) From the Worship time window’s menu select ‘Options’, ‘Projector display
options’ then ‘Edit default projector setup’. This will bring up the
projector setups window.
8) Find the ‘Projector monitor #’ option and set it to ‘2’.
9) Click the ‘Done’ button.
Some computers automatically disable the second monitor if nothing is plugged into it when
the computer is turned on, so it's always a good idea to plug the projector in before you
turn the computer on.
DVD Player:
1) If you get an error message when you select 'View DVD
player':
Answer:
Windows XP: The most common cause is the lack of
a compatible renderer or codec. This usually comes with the DVD
player software that accompanies the DVD drive or video card,
but there is a free open-source set of codecs that can be
downloaded from Scaistar
here.
Windows Vista: This error is also
caused by the lack of a Windows compatible DVD codec. Some
versions of Vista don't come with a DVD renderer at all. Try to
play a DVD using Windows Media Player. If there is no DVD codec,
Windows Media Player will report an error and if you go to the
help page that it offers you will be directed to a link where a
DVD codec can be purchased. Even after purchasing this codec
however, you may still get no audio when using the Worship Him
DVD player. This is an issue with Window's Vista's DVD support,
not a bug in Worship Him, but email us at
support@worship-him.com
for the most up to date support available for this issue.
Misc:
1) When I select a gradient for the background why does it look
striped instead of a smooth color transition?
Answer: You need to set your display colors to 24 bit or higher. To
change to 24 bit color, right-click on an empty part of your desktop and select
'Properties'. In the 'Display properties' window, select the 'Settings' tab at the top. In
the 'Settings' window, first select the monitor the projector is using and then click the
arrow to the right of the 'Colors' setting and select 24 bit (or higher) then click 'OK'.
On some systems it may be necessary to set all monitors to 24 bit or higher.
2) Transition performance and computer speed:
For transitions to be fast, you will need at least a Pentium 3 computer with a good
quality video card. A poorly performing video card will slow down even a fast computer.
Excellent quality AGP video cards can be purchased nowadays for ~$60.00. The ATI Radeon
cards, like the 7000 model and up are good cards. Don't skimp on this important area in
your presentation computer! Another thing that can help speed things up is to set your
video card to 24bit color depth (if your video card supports 24bit) instead of 32 bit. To
do this: from control panel, select 'Display properties'. Then select the 'Settings' tab
at the top of the display properties window. Now under color depth, select 24bit. You need
at least 24bit for good quality gradient backgrounds and the best looking background
pictures, but 16bit color will get you some more speed if you need it, and will do in a
pinch especially if you do not use the gradients for backgrounds.
Other products from Freedom Software:
Joel's Journal. A computerized dream and vision logbook for Christians.
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